Every booking has a status and a deadline.
In trial on GoPhuQuoc.travel: hotel bookings with simulated payment.
Demo video in preparation
Meanwhile, see the steps and limits below.
The problem today
Requests arrive through several channels and end up in a notebook or a chat. The callback is remembered after the appointment time, and the customer has booked elsewhere.
How it works
- Step 1The customer books or sends a request; the system holds the slot.
- Step 2The person in charge confirms within a set time.
- Step 3Past the deadline: cancelled and refunded automatically, by your rules.
- Step 4The customer gets an email at each step.
Which systems can be connected?
- VNPAY payment gateway (test environment)In trial
- Emails to customersVerified
- Reminders via Zalo or SMSNot built yet
- Hotel management software (PMS)Needs a survey
Verified: already running with that system. In trial: running on a test version. In development: code exists, not running yet. Not built yet: no code yet. Needs a survey: depends on your system, we must read it before promising. Not supported: not possible yet.
What the machine does, what people do
Machine
Holds the slot, counts the time, updates the status when payment comes through, sends emails, cancels when overdue.
People
Confirms or declines the booking, handles complaints and exceptions.
Current limit: the person in charge is not yet alerted the moment a new booking arrives.
Trial scope
Start with one kind of booking and a deadline you choose. Appointments and quotes: need a survey. Measure: overdue bookings, before and after. Timing and cost: quoted after the survey.
Results and evidence
GoPhuQuoc.travel: one booking end to end on the live site with simulated payment. No real revenue yet.